vinalesluxurysuites.com

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Privacy Policy

At Viñales Luxury Suites, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information when you use our services or interact with our website:

  • Contact information: such as your name, email address, phone number, and postal address.
  • Booking details: information related to your stay, including booking dates, accommodation preferences, and payment details.
  • Browsing data: we automatically collect information about how you interact with our website, such as your IP address, browser, device used, and pages visited.
  • Payment information: we collect details about your transactions, but we do not store full credit or debit card information. These are managed by secure payment providers.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process and manage your bookings at Viñales Luxury Suites.
  • To communicate with you about your stay, promotions, or changes to our services.
  • To improve our services and user experience on our website.
  • To comply with legal obligations and protect our rights and those of our guests.
  • To personalize your experience on our website by showing relevant content based on your preferences and browsing behavior.

3. How We Share Your Information

We do not share your personal information with third parties, except in the following cases:

  • Service providers: we share information with companies that help us process payments, manage bookings, or send communications on our behalf.
  • Legal compliance: we may disclose your information if required by law, to respond to legal requests, or to protect the rights and safety of Viñales Luxury Suites and its users.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Booking-related data will be kept as long as needed to process your stay and comply with tax and legal obligations.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: you can request a copy of the personal data we hold about you.
  • Correction: you can request the correction of any inaccurate or incomplete data.
  • Deletion: you have the right to request the deletion of your personal data, except where we are legally required to retain it.
  • Restriction: you can request that we limit the use of your personal data in certain circumstances.
  • Portability: you can request a copy of your data in a commonly used format.

To exercise these rights, please contact us at [Email Address].

6. Data Security

We are committed to protecting the personal information we collect. We implement physical, electronic, and administrative security measures to prevent unauthorized access, loss, misuse, or disclosure of your personal data.

7. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience. Cookies allow us to personalize content and analyze website traffic. You can control the use of cookies by adjusting your browser settings.

8. Changes to this Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be available on our website, and we will notify you of any significant changes.

9. Contact Us

If you have any questions about our privacy policy or how we handle your personal information, please feel free to contact us:

  • Email: bookings@vinalesluxurysuites.com
  • Phone: +1 (561) 568-8753